1. About Us
KISS Restaurant Newcastle is an Indian restaurant and bar located at The Gate, Newcastle. This website provides information about our restaurant, menus, opening hours, bookings, offers, events, and customer enquiries.
2. Use of This Website
You agree to use this website only for lawful purposes. You must not use this website in any way that may damage, disable, overload, interfere with, or affect the operation, security, or availability of the website.
You must not attempt to gain unauthorised access to any part of the website, server, booking system, or related services.
3. Website Information
We make reasonable efforts to ensure that the information on this website is accurate and up to date. However, we do not guarantee that all content will always be complete, current, or error-free. Menus, prices, opening hours, offers, availability, dishes, drinks, and services may change without prior notice.
4. Menus, Prices, and Availability
All menu items, prices, dishes, drinks, and offers displayed on this website are subject to availability.
Some items may change due to seasonality, supplier availability, special events, operational requirements, or other circumstances beyond our control.
Prices may be updated from time to time. Any final charges will be confirmed at the restaurant, through the relevant booking provider, or at the point of purchase.
5. Bookings and Reservations
Bookings may be made through our website, by phone, in person, or through any booking platform we use.
A booking is only confirmed once you receive confirmation from us or from the relevant booking provider.
Customers are responsible for providing accurate booking details, including name, contact details, date, time, number of guests, and any special requests.
We reserve the right to cancel, amend, or refuse bookings where necessary, including but not limited to late arrivals, no-shows, incorrect booking details, operational issues, private events, or circumstances beyond our reasonable control.
6. Late Arrivals and No-Shows
Please arrive on time for your booking. If you are running late, please contact us as soon as possible.
We may release your table if you arrive late and do not notify us.
No-shows or repeated cancellations may affect future booking availability.
7. Group Bookings, Events, and Deposits
For group bookings, private dining, parties, or special events, additional terms may apply. This may include deposits, minimum spend requirements, pre-orders, cancellation periods, or specific payment terms.
Any applicable terms will be confirmed at the time of enquiry or booking.
Where deposits, cancellation fees, or no-show charges apply, these will be clearly communicated before confirmation. Any such charges will be applied fairly and reasonably in line with applicable UK consumer laws.
8. Allergies and Dietary Requirements
Please inform us of any allergies, intolerances, or dietary requirements before placing an order or making a booking.
While we take reasonable care in food preparation, our kitchen handles common allergens, including but not limited to nuts, dairy, gluten, eggs, fish, shellfish, sesame, soya, mustard, celery, sulphites, lupin, and molluscs.
We cannot guarantee that any dish will be completely free from traces of allergens due to the risk of cross-contamination.
Customers with severe allergies should speak directly with a member of staff before ordering.
9. Offers and Promotions
Any offers, discounts, set menus, or promotions are subject to availability and may include specific terms, exclusions, dates, times, or booking requirements.
We reserve the right to amend, withdraw, or refuse any offer or promotion at any time without prior notice.
Offers cannot be combined with other promotions unless clearly stated.
10. Payments
Payments made at the restaurant or through any online booking, deposit, or payment system must be completed using the accepted payment methods available at the time.
We are not responsible for payment issues caused by third-party payment providers, banks, card issuers, or booking platforms.
11. Customer Conduct
We want all guests and staff to enjoy a safe and respectful environment.
We reserve the right to refuse service or ask customers to leave if behaviour is abusive, unsafe, disruptive, unlawful, threatening, discriminatory, or inappropriate.
Customers may be responsible for any damage caused to restaurant property by themselves or members of their party.
12. Third-Party Links and Services
This website may include links to third-party websites or services, such as booking platforms, payment providers, maps, social media pages, review platforms, or delivery partners.
We are not responsible for the content, security, availability, privacy practices, or terms of any third- party websites or services.
Users should review the relevant third-party terms and policies before using those services.
13. Intellectual Property
All content on this website, including text, images, menus, logos, branding, graphics, layout, and design, belongs to KISS Restaurant Newcastle or is used with permission.
You may not copy, reproduce, distribute, modify, or use any website content for commercial purposes without our prior written consent.
14. Website Availability
We aim to keep the website available and working properly. However, we do not guarantee uninterrupted access to the website.
The website may be temporarily unavailable due to maintenance, updates, technical issues, security issues, or circumstances beyond our reasonable control.
15. Privacy and Cookies
Use of this website may involve the collection and processing of personal information and the use of cookies or similar technologies.
Please refer to our Privacy Policy and Cookie Policy for more information about how we collect, use, store, and protect personal information, and how cookies are used on this website.
16. Limitation of Liability
To the fullest extent permitted by law, KISS Restaurant Newcastle will not be liable for any loss, damage, inconvenience, or expense arising from:
Use of this website
Reliance on website information
Changes to menus, prices, offers, dishes, drinks, or opening hours
Booking errors or third-party platform issues
Temporary website unavailability
Payment issues caused by third parties
Events outside our reasonable control
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
17. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will be posted on this page with the updated date.
Continued use of the website after changes are published means you accept the updated Terms & Conditions.
18. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes relating to these Terms & Conditions, this website, or our services will be subject to the jurisdiction of the courts of England and Wales.
19. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
KISS Restaurant Newcastle
The Gate, Newcastle
Email: info@kissrestaurant.co.uk
Phone: 0191 250 8264
Last updated: 14 June 2026