1. About Us
KISS Restaurant Newcastle is an Indian restaurant and bar located at The Gate, Newcastle.
For the purpose of this Privacy Policy, “we”, “us”, and “our” refers to KISS Restaurant Newcastle.
2. Information We May Collect
We may collect and process the following types of personal information:
Name
Email address
Phone number
Booking details
Number of guests
Date and time of booking
Special requests
Dietary requirements, allergies, or accessibility needs
Messages, enquiries, feedback, or complaints
Marketing preferences
Payment or deposit confirmation details, where applicable
We may also collect technical information when you use our website, including:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visit
Referral source
Cookie preferences
Website usage and analytics information
3. How We Collect Information
We may collect information when you:
Visit our website
Make a table booking
Contact us by phone, email, website form, or social media
Submit an enquiry or feedback
Make a group booking, event enquiry, or private dining request
Subscribe to marketing updates, where available
Use third-party booking, payment, review, map, or social media services linked from our website
4. How We Use Your Information
We may use your personal information to:
Manage bookings and reservations
Respond to enquiries, messages, feedback, and complaints
Provide customer service and support
Manage group bookings, private dining, events, and special requests
Record allergy, dietary, or accessibility information where provided by you
Process deposits, payments, or refunds where applicable
Improve our website, services, menus, customer experience, and operations
Send service-related communications about your booking or enquiry
Send marketing updates, offers, or event information where permitted
Maintain business, tax, accounting, and operational records
Comply with legal, regulatory, health and safety, and food safety obligations
5. Lawful Basis for Processing
We process personal information only where we have a lawful basis to do so. Depending on the
situation, this may include:
Performance of a contract, such as managing a booking or customer request
Legitimate interests, such as improving our services, responding to enquiries, and operating our
business
Consent, such as where you opt in to marketing or accept non-essential cookies
Legal obligation, such as complying with tax, accounting, health and safety, or regulatory
requirements
Vital interests, where information may be needed in an emergency or to protect someone’s health or
safety
6. Allergies, Dietary Requirements, and Accessibility
Information
If you provide allergy, dietary, health-related, or accessibility information, we will use this only to
support your booking, dining experience, customer service request, or safety requirements.
Food businesses in the UK are required to provide allergen information to customers, and
restaurants should have appropriate processes for handling allergen information.
7. Sharing Your Information
We do not sell your personal information.
We may share your information where necessary with trusted third parties, including:
Booking platform providers
Payment processors
Website hosting providers
Email and communication providers
Analytics providers
Marketing platforms, where applicable
IT support providers
Professional advisers
Regulatory, legal, or government authorities where required by law
Where we use third-party service providers, they are only permitted to process personal information
where necessary to provide their services or where required by law.
8. Third-Party Websites and Services
Our website may contain links to third-party websites or services, such as booking platforms,
payment providers, social media pages, review platforms, delivery partners, or map services.
We are not responsible for the privacy practices, security, content, or terms of third-party websites or services. You should review their own privacy policies before using them.
9. Marketing Communications
Where permitted by law, we may send you updates about restaurant news, offers, promotions,
events, or services.
You can opt out of marketing communications at any time by using the unsubscribe option in our
messages or by contacting us directly at info@kissrestaurant.co.uk.
We will not send you direct marketing emails unless we have a lawful basis to do so.
10. Cookies and Analytics
Our website may use cookies and similar technologies to make the website work, improve
performance, understand visitor behaviour, remember preferences, and support marketing or
analytics activity.
Please see our Cookie Policy for more information about how cookies are used and how you can
manage your preferences.
11. Data Security
We take reasonable technical and organisational measures to protect personal information from
unauthorised access, loss, misuse, alteration, disclosure, or destruction.
However, no website, email system, or online service can be guaranteed to be completely secure.
12. Data Retention
We keep personal information only for as long as necessary for the purpose it was collected.
This may include retaining information to manage bookings, respond to enquiries, maintain
business records, comply with legal obligations, resolve disputes, and protect our legitimate
business interests.
Retention periods may vary depending on the type of information and the reason it was collected.
13. Your Rights
Depending on applicable UK data protection law, you may have rights in relation to your personal
information, including the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Object to certain processing
Request restriction of processing
Withdraw consent where processing is based on consent
Request a copy of your personal information in a portable format
Complain to the UK Information Commissioner’s Office
To exercise your rights, please contact us using the details below.
14. Children’s Privacy
Our website and services are not intended to collect personal information from children without
appropriate parental or guardian involvement.
If you believe a child has provided personal information to us without appropriate consent, please
contact us.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please
contact us:
KISS Restaurant Newcastle
The Gate, Newcastle
Email: info@kissrestaurant.co.uk
Phone: 0191 250 8264
Last updated: 14th June 2026